Due to the current unprecedented situation, our supply chain may be disrupted. If your delivery is affected, we might have to remove some late items from your order in order to keep your promised delivery date. The amount of these items will be refunded to you. We apologise for any inconvenience and are working hard to provide you with the shopping experience you are used to.
My order is delayed. When can I expect it to be delivered? We're sorry that your order is late. You can check the status of your order using the track your order tool.
Can I cancel my order? As long as your items have not already been packed for shipment, you will see the option "Cancel order" displayed in your order overview. Can I change the delivery date for my order? Whether you can change your delivery date depends on the status of your order and the type of delivery. If the delivery can be rescheduled, you will see the option "Change delivery date" displayed in your order overview. How do I return an item I ordered online?
You can return your purchase with a receipt at any IKEA store or, depending on the size, have it picked up and sent via a parcel service. How to return a product. How will my refund be processed? We have received your order and will process it as soon as possible.
You can still cancel an order and change the delivery date. Your order is being processed and completed. It's too late to cancel the order, but you can return any unwanted item once you receive it. Learn more about our Return Policy. Customer service Track and manage order. Track and manage your order. Delivery delays We are currently experiencing delays which could impact your delivery date. Manage your order. Track order.
Do you want to know where the items you've ordered are right now? Or maybe you want to change something with regard to your order? Wondering exactly where your purchase is right now? Track your order, and maybe take some of the pain out of waiting. Whether you want to reschedule the delivery time of your order, find your old receipts, file a claim or return or simply cancel your order, we've got you covered.
Then place information of your order number, email or phone number. Or simply click look up your order button placed on the bottom of your order confirmation email to check order history.
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